Privacy Policy

Last updated: May 26, 2026

Introduction

Trouble Free Property Management LLC ("we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit our website, contact us, or use our services as a property owner, tenant, vendor, or prospective applicant.

Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, and mailing address — collected through our contact form, email, phone calls, or when you become a client or tenant.
• Application information: for prospective tenants, this includes identification, income, employment, rental history, and other information required for screening. This data is collected and processed through our software provider, AppFolio.
• Payment information: banking and payment details required to collect rent or distribute owner draws — processed through AppFolio's secure payment systems. We do not store full payment card or banking numbers on our website.
• Property information: for owners, details about your property, lease terms, and financial activity.
• Website usage data: basic information such as IP address, browser type, pages visited, and time spent, collected through standard website analytics.

How We Use Your Information

We use your information to:

• Respond to inquiries and provide property management services
• Process rental applications and tenant screenings
• Collect rent, distribute owner funds, and maintain financial records
• Coordinate maintenance, repairs, and inspections
• Send service-related communications and required notices
• Comply with applicable laws, including Florida real estate, fair housing, and tax regulations

How We Share Your Information

We do not sell your personal information. We share information only when necessary to deliver our services or comply with law, including with:

• Service providers such as AppFolio (our property management software), tenant screening companies, payment processors, and maintenance vendors
• Property owners in connection with their property (for tenant-related information)
• Government agencies when required by law, court order, or to comply with regulations including 1099 reporting and law enforcement requests
• Professional advisors such as attorneys, accountants, and insurance providers as needed

Data Security

We take reasonable steps to protect your information using industry-standard practices. Sensitive financial transactions and applicant data are handled through AppFolio's secure encrypted platform. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal record-keeping requirements (Florida real estate law requires brokers to retain records for at least five years)
• Opt out of marketing communications at any time

Cookies and Tracking

Our website may use cookies and similar technologies to remember your preferences (such as accessibility settings) and analyze site usage. Most browsers allow you to refuse or delete cookies through their settings.

Third-Party Links

Our website includes links to AppFolio's owner and tenant portals and may link to other third-party services. We are not responsible for the privacy practices of those external sites and encourage you to review their policies.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be reflected by updating the "Last updated" date above. Continued use of our website or services after updates constitutes acceptance of the revised policy.

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